Support Questions

How do I change my email address (non-Google sign in)?

Get in touch with us at and we’ll get it changed for you.

How do I change my email address (sign in with Google)?

Sign in with your original email address, return to the home page of Brain Assistant, select the ‘Free’ plan then sign in with your new Google account.

When logging in from some work email accounts occasionally magic links don’t work. This is because they are often automatically “clicked” by email providers to check for spam or viruses.

If you are experiencing issues first try again and if you have continued issues you should try signing up with a personal email then creating a password for your account here: (you can find this link in the footer of our landing page) and then contact us at if you need your email changing back to your work one.

My answers aren’t correct, what can I do?

Please get in touch with us at and we will work out how to improve your responses. The more detail you can give us e.g. Brain name, questions asked, expected responses and content uploaded, the quicker we will be able to assist with your request.

I need to speak with someone, I need some help

Sure, get in touch with us at and tell us what you need help with, we respond to all emails within 24 hours.

Do you have any discounts or promo codes?

We offer 50% off all plans (apart from Enterprise) for charities, non-profits and NGOs, all you have to do is email us with proof of your status as one of these.

We also offer a 50% off student discount on Enthusiast plans, just email us at from a student email and we’ll share a code with you.